Information On Shipping For Buyers

Introduction To Shipping

To request a shipping estimate for any lot offered on Ocula Black just contact us.

If the lot you are browsing is being offered from outside the country in which you reside, then contact us if you require a shipping estimate or have any questions that are not answered below.

Note that GST or VAT or sales tax, and /or import duties are payable by the buyer.

When you bid on a lot you can obtain a specific shipping estimate on the Confirm Bid page. To do this just enter the suburb and city of your address for delivery. Please note that at present this only operates in New Zealand. This is only an estimate and is not recorded. The shipping estimate includes: packing, insurance and door-to-door delivery of the artwork. The shipping cost will be detailed in the invoice you receive should you win the bidding.

Delivery 

When an artwork from Ocula Black arrives you must not sign the carrier’s delivery note until you have unpacked the artwork and checked that it has arrived safe and sound. If you are asked to provide a signature to be able to unpack the artwork, then do sign the delivery note but make sure that you write STI (Subject To Inspection) next to your signature. This means that you acknowledge that the artwork has been received in externally good condition however it is subject to unpacking and inspecting the contents. If there is an issue with the condition you must inform the carrier immediately and then contact Ocula Black as soon as possible.

Returns & Refunds

In the event that you receive artwork(s) that you purchased from Ocula Black in a damaged state and there is evidence that this has occurred through shipping and handling then Ocula Black will exercise its insurance cover to the required level (less excess) to ensure that any loss is refunded.

If you do receive artwork(s) that have been damaged in transit and this is evident at time of delivery then please make a note on the courier’s documentation and retain a copy for your records. Notify Ocula Black at: auctions@oculablack.com within 5 days of receipt of the artwork(s) arriving damaged. Please take close up photos of the damage. With this information we can process a claim quickly.
Ocula Black insures all artworks against damage in transit. Please note there are conditions to the insurance cover and these can be read in our Terms and Conditions.

In the unlikely event of a claim that an artwork purchased is not authentic, please refer to the Right of Return process in our  Terms and Conditions

Importing Artworks

The import of artworks into your country of residence may require a local import licence. It is the buyers responsibility to inform themselves with respect to those licences and where necessary, to obtain the appropriate licences. Those licences may be required under the Protection of Movable Heritage Act 1986 (Australia) or the Protected Objects Act 1975 (New Zealand).

It is recommended that buyers make appropriate enquiries with the relevant authorities. For more information on the Protection of Movable Cultural Heritage Act 1986 (Australia) please refer to http://www.arts.gov.au/movable_heritage and for more information on the Protected Objects Act 1975 (New Zealand) please see: http://www.mch.govt.nz/nz-identity-heritage/protected-objects. Buyers should understand that they will be bound to complete any purchase even if they are unable to obtain the relevant licence. Delay or denial of a licence will not be grounds for rescission of a sale.

Any duties or taxes for importation of artworks purchased through Ocula Black are the sole responsibility of the buyer and it is advised that the potential buyer does due diligence

Need Help?

Ocula Black is always available to assist if you have specific requirements or encounter a problem that isn’t covered in our FAQs. Please contact us and we will respond as quickly as possible.


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